CLICKTEL CONFIGURATION FAQ

Windows 95,98, ME,NT, 2000,XP

Dear ClickTel Member, we would like to help you setup your system and enjoy the  best sound quality possible. 

Optimizing your ClickTel call button on your computer

• How do I improve my sound? 
• How do I make my microphone work?
• My  microphone is working, but why can't the person who receives the call on the telephone hear me?
• Can I improve my sound quality?
• Why can't I see the call button?
• I installed a Camera on my PC, why do I have a microphone problem?
• How do I stop installation before every call?
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For best results use a headset with a microphone

Tech support

ClickTel, Tech Support

WHEN I SPEAK INTO THE MICROPHONE NOTHING HAPPENS, WHAT SHOULD I DO?

Configuring and fine-tuning your microphone may take a bit of time, but it ensures the maximum performance of Voice Surfer. This section helps you set up your microphone; however, it may not solve all microphone issues. Please contact ClickTel Technical Support by using our Technical Support Contact Form if microphone issues persist.

Note: Dialog box names and labels vary among operating systems and device drivers. The most common names are used with a probable alternative listed in parenthesis.

To fine-tune your microphone:

1. From the Start menu, point to Programs, then Accessories, then Multimedia (Entertainment), and click Volume Control. The Volume Control dialog box appears.
2. From the Options menu, click Properties. The Properties dialog box appears.
3. Select the radio button next to Playback.
4. From the Show the following volume controls list, select the MIC (Microphone) checkbox.
5. Click the OK button. The Properties dialog box closes and the Play Control window appears.
6. In the Microphone column, select Mute (if there is a Select checkbox in the Microphone column, clear the checkbox by selecting it).
7. From the Options menu, click Properties. The Properties dialog box appears.
8. Select the radio button next to Recording.
9. From the Show the following volume controls list, select the MIC (Microphone) box.
10. Click the OK button. The Properties dialog box closes and Record Control window appears.
11. In the Microphone column, choose Select (if there is a Mute checkbox in the Microphone column, clear the checkbox by selecting it).
12. Exit Record Control.
13. If Internet Explorer is running, close and restart the explorer.

Step 1: For better sound quality over the Internet: You should  first defrag your hard drive regularly. Verify your Internet speed when you logon to the Internet. Step 2: The first time people install ClickTel.exe they  sometimes experience microphone problems, to fix the problems you have to:  Click on the little yellow speaker at the lower right of your screen. Then open the Options menu and choose properties In the Properties box, select Adjust volume for Recording and check the microphone checkbox.   Click OK   In the Recording Control dialog box, adjust the microphone volume control slider to the middle or three-quarters and check the Select checkbox.   Echo problem:  If you hear yourself in the speaker you have to mute your microphone in the playback (not the recording) control window. Step 3:  Best settings for your  ClickTel e-bouton  Click the Call button below using your right mouse button To hang up, right click on you mouse on the CALL button.  There are other controls and settings.       If you see the black "call button" mean the plugin is intalled on your PC If not, reload this page. If still not visible, install the plug-in again.  If properly installed but you can't see the button in the dialer, make sure you are typing your numbers correclty. Click here for more. This menu will appear. Click the word Settings and you will see Table 5 . Settings depending on Your modem or network speed, 14.4kbs to 128kbs or faster  adjust the Bandwidth (Table 5)   Click the Audio Settings tab, then click the "Start Test" button and speak into the microphone. To adjust your "Time before Idle", while speaking, note the time before you hear echo of your voice played back to you. The tab should be near the I in "Time" to speed up the playback (see green line in Playback). That way, you will have the best possible quality telephone call.  Table 5 : Adjusting your ClickTel service. Step 4: "Radio" or walkie-talkie style communication? If you can't talk at the same time, (as you might on a radio telephone) there are four possible causes:  Full Duplex is not checked right mouse menu below: Your Internet connection is via satellite Your sound card needs reconfiguring You must download the correct driver for your sound card. Looking for the right driver for your sound card? Download some from our server: Sound blaster16 & 64 and more(Creative labs)          All sound card Drivers for sound cards You have a Quickcam or any camera with internal microphone the video software will disconnect your external microphone and replace with the internal camera microphone, to fix the problem replace the QuickCam sound recording driver for your sound card driver, just chose the same driver has sound playback

Step 5: Your microphone is working but the person who receive the call on the telephone can't hear you.?

You must make sure your microphone is working correctly by recording your voice using the sound recorder.

To record your voice, run the sound recorder in Windows 95or 98:

1. Click on Start

2. Point Programs

3. Point Accessories

4. Point Multimedia

5. Click on  sound recorder and record your voice.

   1. Click on the red dot to start recording and speak into the microphone.

   2. The green line should widen when you speak.

   3. Then Click on the pause button to stop the recording.

   4. Click the play button to hear your voice.

If you can't record, stop and check your recording volume as follows:

1. In the Recording Control dialog box, adjust the microphone volume control slider to the middle or three-quarters and check the Select checkbox. 

2. Done! Record your voice to check that all is working.

3. If step 2 works, so will your Button

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If you use a VOICE MODEM, you may see messages such as: "your sound card is in use"", uyou must deactivate your voice mode driver located in the "Sound, video and game controllers".

See below:

Step 6:  Dialing but no sound, look to setup on Proxy or firewall are call your WebMaster he will do it for you.

To hang up, right click on you mouse on the CALL button.  There are other contols and settings.

Microsoft Internet Explorer 3*, 4 and Netscape 4 or later. Users of Microsoft Internet Explorer 3.0 or later, and Netscape 4 or later, do not need to download.  Clicktel downloads automatically upon accessing a Clicktel-enabled page.

Instructions:
Right mouse on CALL button to Hang up
Click button before entering numbers
Use keyboard to type NUMBERS (for # press shift+3)
Please do not close this window while talking.

 Explorer 5.0 http://www.microsoft.com/ms.htm

Proxy or firewall:
Internet Phone and Clicktel might use different port assignments, but also will have explicit support for Firewalls or proxi.Network security software provides integrated, secure support for Internet Phone for Vilmo & Gaston. It is also possible to use Internet Phone for
Clicktel & Internet Phone  over other Firewalls, by opening the two channels it works with:

1. TCP Port 6670 (decimal) to remote system: The port used to connect to the Internet Phone Servers.
2. UDP Port 22555 (decimal): All audio is passed through this port on both local and remote machine.
3. TCP Port 25793 (decimal) to remote system: The port used to connect to the addressing server.
4. TCP Port 1490 This port is for the Conference engine (whiteboard/chat/file transfer)

Step 7:  Still nothing? Our technical support

If, despite your efforts, you still can't call, contact our technical support at: 1-450-621-7146  Steve Edwards in Montreal Canada, Andre Villeneuve Hollywood Florida,  USA 1-954-923-9511 

andre@clicktel.com  or catherine@clicktel.com 

ClickTel.com

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